E-mail: support@legendseniorliving.com
Phone: 1-888-524-1117
Web: support.legendseniorliving.com
Issue: Outlook asks for password repeatedly after entering the correct password.
Solution:
Most likely, the issue isn't resolved by signing into this box. This problem is often caused by an old saved password or your account being locked.
Please use the steps below to troubleshoot it.
- First, close Outlook.
- Check to see if you are connected to the Legend network via Legend Wireless or directly via ethernet.
(If you are not in the building, check to see if you are connected to the VPN)
- Click the Windows icon on the taskbar.
- Type "Credential Manager" to find Credential Manager and open it.
- In Credential Manager, click on "Windows Credentials" to show your saved passwords.
- Look for the credentials tagged "mail.legendseniorliving.com" or "MicrosoftOffice...".
(If there are no options with these tags, try re-opening outlook to check if this is fixed.)
- Click the dropdown arrow to the right of the saved password.
- Now, click "Remove" and click "Yes" to remove the saved password.
- Try opening Outlook once again. If Outlook still asks for your password, please the next step.
If you have tried these methods, your account could be locked. Contact the IT Helpdesk to unlock your account.
(You can also wait ~20mins for your account to unlock automatically.)